GenBI: A New Era of Smart Decision-Making in Logistics
At Tabi Connect, we pride ourselves on revolutionizing the logistics industry by providing cutting-edge solutions that streamline operations and empower businesses. Our Rate Management System, widely recognized for its automated quoting capabilities and other tech-driven solutions, has already transformed how brokers manage logistics. Now, we’re taking a giant leap forward with the introduction of Tabi Intelligence, the AI-powered suite that redefines how you interact with your freight quoting data.
The first feature within Tabi Intelligence to be released is GenBI, a game-changing functionality that combines the power of Generative AI with Business Intelligence tools.
GenBI is designed to provide our customers with direct interaction with their data like never before. This innovative feature leverages the latest advancements in AI to allow users to ask open-ended questions and receive insightful, data-driven responses tailored to their business needs. But we didn’t stop there. GenBI empowers users to:
GenBI taps into Tabi’s rich data ecosystem, which includes metrics and insights across critical areas such as:
The logistics industry is fast-paced, and brokers must make informed decisions quickly. GenBI equips them with on-demand access to actionable insights while enabling them to focus on the metrics and relationships that drive their unique business goals. Whether it’s tracking win rates for specific shippers, monitoring lane-level performance, or exploring transaction trends, GenBI ensures customers have the information they need—whenever they need it.
What truly sets GenBI apart is its focus on collaboration. Users can interact with the tool through open questions, ensuring that even the most complex queries are answered in a clear and actionable way. Moreover, the feedback mechanism ensures that we continuously refine GenBI based on real-world user needs.
This feedback loop isn’t just about improving the tool—it’s about fostering a partnership between Tabi Connect and our customers. Together, we’re building a smarter, more efficient future for logistics.
At Tabi Connect, our mission is to empower brokers with the tools and technology they need to thrive in a competitive landscape. With GenBI, we’re not just delivering a product; we’re providing a platform for innovation, collaboration, and growth.
Ready to see GenBI in action? Schedule a meeting to explore how our Rate Management System and this new AI-powered feature can transform your quoting process: https://calendly.com/tabiconnect/demo
To learn more about Tabi Connect, visit our website: https://tabiconnect.com/
Strategic Planning for 2025: How Tabi Connect Supports Your Growth
As we approach 2025, businesses across the logistics and brokerage sectors are preparing for change. To stay ahead in a competitive landscape, having a strategic plan is essential—one that’s rooted in a consultative approach to growth, supported by the right technology. At Tabi Connect, we focus on providing innovative solutions that help companies grow by improving efficiencies and decision-making processes.
Defining Key Values for a Stronger Brokerage in 2025
The foundation for any successful brokerage in 2025 lies in its values. These principles guide decision-making, customer relationships, and the overall direction of the business. The core values for brokers should include:
When these values are integrated into a brokerage’s culture, they empower teams to consistently perform at their best and adapt to shifting dynamics in the industry.
Sales Planning for 2025: Focus on Retention and Expansion
For brokers, a balanced approach to sales is essential for growth. In 2025, 80% of sales growth will come from expansion within current accounts, while new customer acquisition will contribute a smaller portion. Here’s how brokers should approach their sales strategy:
Technology, particularly rate management systems, can help brokers focus on retaining and expanding relationships by improving decision-making and increasing operational efficiency.
How Tabi Connect Helps You Thrive in 2025
With market conditions fluctuating—spot rates dropping, freight volumes shifting, and demand for technology increasing—businesses need to leverage cutting-edge solutions to stay competitive. Tabi Connect provides a rate management system that streamlines quoting, offers real-time data, and improves decision-making.
Our platform empowers businesses to respond more effectively to market changes, increasing operational efficiency and helping you make data-driven decisions that fuel growth. Whether expanding existing accounts or acquiring new customers, Tabi’s solutions help you move faster and smarter.
Market Challenges for Shippers – And the Solution for Brokers
Shippers today face several challenges:
This is where brokers can play a critical role. By adopting Tabi Connect’s solutions, brokers can address these pain points by providing:
With Tabi Connect, brokers can not only meet the evolving needs of shippers but also strengthen their own position in the market.
Seizing Opportunities with the Right Technology
As 2025 approaches, brokers who invest in technology will be better equipped to succeed. A shift from transactional to consultative approaches requires the right tools for visibility, decision-making, and growth. Tabi Connect’s platform is designed to help brokers improve:
Why Tabi Connect Is Your Solution for 2025
Adopting the right technology will be the key to growth in 2025. Tabi Connect’s rate management system, combined with advanced data management and rate quoting capabilities, ensures you can tackle market fluctuations, streamline operations, and build stronger relationships with your customers.
Ready to take your business to the next level? Tabi Connect is here to help you grow. Let’s schedule a meeting and learn more about how we can be the strategic partner you need for success in 2025 and beyond, or you can visit our website to explore everything we offer!
Are you preparing your logistics network for the year-end holiday season? If not, keep reading for tips to help you get ready now!
The year-end holiday season is a critical time for the logistics industry. With Thanksgiving, Black Friday, and Christmas approaching, supply chain professionals face mounting pressure to meet rising demands while maintaining smooth operations. But how can you prepare your logistics network to handle the surge effectively? Here are some key strategies to set your business up for success.
1. Anticipate High Demand and Plan Ahead
The holidays bring a predictable spike in shipping volumes, so the earlier you prepare, the better. Collaborate closely with your shippers and carriers to forecast demand and identify potential bottlenecks. Use historical data to estimate peak periods and adjust capacity accordingly. Planning ahead ensures you’re not caught off guard when the rush begins.
2. Optimize Communication Channels
Clear and efficient communication is the backbone of holiday logistics. Misunderstandings or delays in responding to shippers can result in missed opportunities and frustrated customers. Platforms like Tabi Connect streamline communication by centralizing responses and automating repetitive tasks, ensuring every message is answered promptly.
3. Focus on Visibility and Real-Time Updates
Holiday logistics often suffer from last-minute changes—unexpected delays, rerouted shipments, or unforeseen demand spikes. Enhancing visibility across your network allows you to adapt quickly and keep all stakeholders informed. Real-time updates ensure no one is left guessing, which is essential for maintaining trust and efficiency.
4. Strengthen Partnerships with Shippers and Carriers
Strong relationships with shippers and carriers can make a significant difference during the holiday crunch. Use this time to foster collaboration and align goals. Whether it’s agreeing on clear service expectations or working together to address potential challenges, a unified approach will help you deliver exceptional results during the busiest time of the year.
5. Leverage Technology for Peak Performance
Modern logistics platforms, such as Tabi Connect, are designed to simplify complex processes. From automating quoting to integrating with multiple shippers seamlessly, these tools help you save time and focus on scaling your operations during high-demand periods.
The holiday season presents unique challenges, but with proactive planning, streamlined communication, and the right technology, you can stay ahead of the curve. At Tabi Connect, we understand the importance of reliable and efficient logistics during peak times. Our platform is designed to help brokers and carriers handle high-demand periods with ease by streamlining communication, improving visibility, and ensuring faster response times.
As you prepare for the year-end rush, think about how aligning your processes with the right tools can make all the difference. With Tabi Connect, you are not just managing the holidays; you are building stronger partnerships and creating opportunities for long-term success. Ready to make your holiday operations smoother? Set up a quick call to explore how Tabi Connect can support you, or visit our website to learn more and connect with us.
Building Strong Connections: A Guide to Relationship Building. Strategies to build meaningful connections with carriers and shippers
Introduction:
In the transportation industry, success is often measured not only by operational efficiency but also by the strength of your relationships. As a broker, building and nurturing meaningful connections with carriers and shippers is key to sustained growth. In this blog, we’ll dive into strategies for effective networking, tips on fostering trust, and methods to build long-term client relationships.
Strategic Networking for Lasting Impact:
Industry events, conferences, and online platforms like LinkedIn provide valuable opportunities to connect with carriers, shippers, and other key players. By networking strategically, you open doors to partnerships that can enhance your business’s credibility and reach. Joining relevant groups and participating in discussions allows you to engage with peers and industry experts, expanding your network with a purpose.
Prioritizing Transparent Communication:
Open, honest communication is essential for fostering trust. By being transparent with carriers and shippers, clearly setting expectations, offering regular updates, and addressing issues promptly, you create a foundation of reliability. Trust builds when clients know you’re approachable and proactive, which directly contributes to a stronger, more resilient business relationship.
Understanding Client Needs Thoroughly:
To cultivate robust relationships, it’s essential to understand the unique needs of each carrier and shipper. Take the time to learn about their business objectives, pain points, and preferences. When you can tailor your services to align with their goals, you demonstrate your commitment to helping them succeed, which reinforces their trust in your partnership.
Reliability: The Core of Relationship Building:
Consistently delivering on promises is one of the most impactful ways to build trust. When brokers meet deadlines, provide accurate information, and maintain reliability, it reflects positively on their reputation. Over time, consistent dependability can turn a one-time client into a loyal partner who values your role in their operations.
Adding Value Beyond Transactions:
Building strong relationships goes beyond simple transactions. Offer insights into market trends, regulatory updates, or efficiency strategies that may help clients streamline their processes. When you go the extra mile to provide relevant information, clients are more likely to view your relationship as a valuable partnership rather than just a service provider-client connection.
Responsive and Reliable Customer Service:
In the fast-paced world of transportation, responsiveness matters. Prompt replies to inquiries, timely issue resolution, and proactive updates can make a big difference. Attentive customer service strengthens your relationship by showing clients that you’re invested in their satisfaction and are committed to addressing their needs swiftly.
Celebrate Wins Together:
Recognizing achievements, whether they’re successful deliveries, efficiency improvements, or cost savings, is an effective way to strengthen your bond with clients. Celebrating these milestones together reinforces your investment in their success and makes your partnership feel rewarding for both sides.
Regular Check-Ins for Continuous Alignment:
Staying in touch with clients through regular check-ins helps you keep up with their evolving needs and challenges. This proactive approach ensures that you remain aligned with their goals and can adapt your services as their requirements change, keeping the relationship relevant and strong.
Conclusion:
Building meaningful relationships in the transportation industry requires more than closing deals; it’s about creating long-term partnerships rooted in trust, reliability, and mutual growth. As brokers follow these principles, they shift from being transaction managers to becoming trusted advisors. At Tabi, we understand the value of these connections, which is why we’ve designed our platform to support brokers at every step, from transparent communication tools to insights that help you anticipate client needs.
At Tabi, our goal is to help you build and maintain these crucial relationships while enhancing operational efficiency. If you’d like to learn more about how we can support your business, schedule a call here or visit our website here to explore our solutions and become part of our community.
Are You Building Strong Client Relationships? Learn how brokers and their clients can benefit from effective communication and collaboration.
In the intricate network of the transportation industry, brokers must develop robust relationships with their clients to build a solid foundation for a successful operation. Effective communication and collaboration between brokers and their clients are the cornerstones of a thriving business that brings mutual benefits. Let’s delve into the significance of building strong relationships and explore key strategies to achieve effective communication and collaboration.
The Importance of Building Strong Client Relationships
Strategies for Effective Communication and Collaboration
Collaborative Approaches for Long-Term Success
Building strong relationships with your clients requires dedication, active engagement, and a genuine commitment to collaboration. Derek Schlecker, Account Executive at Tabi Connect, offers this valuable advice to keep in mind when forming relationships: “Freight brokers must stay close to their shippers because silence often signals trouble. When shippers go quiet, it’s a red flag that something might be off. To truly add value, brokers should always be in the loop, hearing both the good and the bad. Open and honest communication is the lifeblood of a strong shipper partnership.”
At Tabi, we follow these principles closely, ensuring that our relationships with clients are built on trust, effective communication, and a deep understanding of their needs. We listen to our customers’ needs and work with them to fix the issues specific to their business and help them grow. Success in transportation is a collaborative effort, and strong relationships are the bedrock of that collaboration. Investing in these relationships ensures that the returns will undoubtedly be rewarding.
Schedule a call here to learn more about this or visit our website here!
The essential guide to successful automation by understanding and addressing several factors that impact its effectiveness in five steps.
Automation has become a cornerstone of modern business operations, promising increased efficiency and streamlined processes. However, achieving successful automation requires more than just implementing technology. It involves understanding and addressing several critical factors that impact its effectiveness. Here are five essential considerations for ensuring the success of your automation projects.
1. Automation Isn’t Set It & Forget It
A common misconception about automation is that once it is set up, it will operate flawlessly without further intervention. In reality, automation requires ongoing management and optimization. Systems need to be regularly reviewed and updated to adapt to changing business needs, market conditions, and technological advancements. By staying proactive and engaged with the automation process, businesses can ensure that their systems continue to deliver value over time.
2. User Adoption Begins with User Trust
For automation to be successful, user adoption is crucial. However, user adoption is not simply about introducing a new tool—it’s about building trust. Users must believe in the reliability and effectiveness of the automation system. This trust is established through transparent communication, effective training, and demonstrating the system’s reliability in real-world scenarios. When users feel confident in the technology, they are more likely to embrace and utilize it fully.
3. Users Don’t Trust What They Can’t See
Transparency is a key factor in gaining user trust. Many users struggle to trust automation systems if they cannot see the inner workings or understand the processes behind them. Providing visibility into how automation functions, including real-time data and outputs, helps users gain confidence in the system. When users can observe and verify the system’s performance, they are more likely to trust and rely on it for their daily tasks.
4. Automation Projects Fail Because They’re Not Owned by Users
Successful automation projects involve more than just implementing technology—they require user ownership. When automation projects are imposed from the top down without involving end-users, they often face resistance and lack of buy-in. Engaging users early in the process, allowing them to provide input, and ensuring they are actively involved in the implementation can significantly enhance the likelihood of success. Users who feel a sense of ownership are more invested in making the system work effectively.
5. ROI Extends Much Further Than Time Saved
The return on investment (ROI) from automation projects is often perceived solely in terms of time saved. However, the benefits of automation extend beyond just efficiency gains. ROI also includes improvements in accuracy, scalability, and overall business agility. By considering the broader impacts of automation, such as enhanced data visibility and the ability to respond swiftly to market changes, businesses can better appreciate the full value of their automation investments.
Conclusion:
Successfully implementing automation requires more than just installing a system; it involves ensuring ongoing maintenance, building user trust, providing visibility, securing user ownership, and recognizing the full range of benefits. At Tabi Connect, we specialize in helping businesses navigate these complexities and achieve seamless automation. Our solutions are designed to enhance efficiency, boost user adoption, and deliver measurable ROI. If you’re looking to transform your automation processes and unlock their full potential, we’re here to help. Contact us to discover how Tabi Connect can support your automation journey.
Schedule a call here to learn more about this or visit our website here!
Learn how support tickets are handled at Tabi Connect to keep your operations smooth and efficient, from initial contact to resolution.
At Tabi Connect, we take customer support seriously because we know it’s important to keep everything running smoothly. Here’s a straightforward look at how we handle support issues.
When You Have a Problem
If something goes wrong, you start by sending us an email with the details. If you’re used to our system, you might use our ticketing system instead, which helps us keep track of all the issues.
First Steps to Fixing the Issue
Our service desk checks out your issue first. If it’s something technical, they send it up to a team that knows more about the problem.
Getting the Right People on It
For big problems, our expert developers, like Adriana and Stacey, step in to figure out what’s wrong and how to fix it. They really know their stuff and help sort things out fast.
How We Sort and Fix Problems
We put every problem into categories:
How Long It Takes to Fix Things
We try to fix things quickly:
Keeping Things Running Well
We handle between 24 to 50 tickets each day, with most problems solved in about 34 hours on average. We work hard to fix things fast to keep your business moving without trouble.
Always Getting Better
Every time we help someone, we learn a bit more about how to do things better. We keep track of everything so we can keep improving and make sure our system works well for everyone.
Our Promise
We’re here to make sure your experience is good and that problems get fixed fast. Thanks for choosing Tabi Connect for your business.
Schedule a call here to learn more about this or visit our website here!
Freight Brokerage Strategy: A step-by-step guide to success and growth for every freight brokerage business
Strategic planning is a fundamental element of a successful freight brokerage business. It involves setting clear goals, developing effective strategies, and outlining specific tactics. Creating a strategic plan tailored to the freight brokerage industry is more straightforward than it may seem, as long as you follow some key steps. In this blog, we’ll provide a step-by-step guide to creating a strategic plan to set your freight brokerage up for long-term success.
Step 1: Define Your Freight Brokerage Mission and Vision
The first step in creating a strategic plan for your freight brokerage is to define your mission and vision. Your mission statement should articulate what your brokerage does, who it serves, and how it operates. Scott Hadley, VP of Partnerships at Tabi Connect, emphasizes the importance of this clarity, stating, “As a leader, be honest with yourself and employees through your mission and vision statements. For example, if you state community involvement is a core purpose but do nothing to help better the community, it can have a very negative impact when the company carries that expectation but fails to deliver.” Your vision statement, in contrast, should describe where you aim to position your brokerage in the future. These statements provide the foundation for your strategic plan and guide your decision-making process.
Mission: Define the core purpose of your freight brokerage. Why does it exist? What value does it bring to shippers and carriers?
Vision: Envision where you want your freight brokerage to be in the future. What are your long-term goals and aspirations in the logistics industry?
Step 2: Conduct a SWOT Analysis
The next step is to conduct a SWOT analysis specific to your freight brokerage. This entails identifying your brokerage’s strengths, weaknesses, opportunities, and threats in the logistics market. By doing so, you’ll gain a better understanding of your brokerage’s current position and pinpoint areas for improvement.
Strengths: Recognize what your brokerage excels at and what differentiates it from the competition.
Weaknesses: Identify areas where your brokerage needs improvement.
Opportunities: Explore external factors that can be leveraged for growth and success in the freight brokerage sector.
Threats: Identify external challenges and potential obstacles to your brokerage’s success.
Step 3: Set Freight Brokerage Goals and Objectives
Using your mission, vision, and SWOT analysis as a foundation, you can now set specific goals and objectives for your freight brokerage. It’s crucial to ensure your goals are SMART (Specific, Measurable, Achievable, Relevant, and Time-bound). This ensures that they are realistic and attainable.
SMART goals provide a framework for setting clear and achievable objectives. Each element has its significance:
Step 4: Develop Freight Brokerage Strategies and Tactics
Now that your goals and objectives are in place, you can develop strategies and tactics to achieve them. Strategies are broad, long-term approaches that guide decision-making, while tactics are specific, short-term actions that implement your strategies. Scott Hadley advises, “When crafting your strategies and tactics, you must make sure to take internal and external context into account. Strategies and tactics that are not aligned with your company’s systems, skills, and abilities and not willing to invest in those areas to achieve them, or too short-sighted to current market conditions and not taking into account what is coming, you will do more harm than good and set the business up for frustrations, growth stalls, and potential failure.” Here are some examples of strategies and tactics:
Tactic: Create a carrier retention program, offering incentives and benefits to loyal carriers.
Tactic: Establish a direct line of communication with preferred carriers to secure capacity during peak demand periods.
Tactic: Conduct regular feedback sessions with carriers to improve working relationships and address any concerns.
Tactic: Conduct a comprehensive review of internal processes and identify bottlenecks.
Tactic: Implement Lean Six Sigma principles to eliminate waste and optimize operations.
Tactic: Train staff in time management and organizational skills to enhance productivity.
Step 5: Create a Freight Brokerage Action Plan
The final step in creating a strategic plan for your freight brokerage is to create an action plan. This plan outlines the steps required to implement your tactics and achieve your goals. It should include task timelines, deadlines, and responsibilities.
Conclusion:
By following these five steps, outlined with insights from Scott Hadley, our VP of Partnerships, you can create a tailored strategic plan for your freight brokerage, setting it up for long-term success in the competitive logistics industry. Regularly review and update your plan to ensure its relevance and practicality. With a well-crafted strategic plan, your freight brokerage can easily rise to new heights and achieve its goals in the dynamic world of logistics.
As a final piece of advice, Scott Hadley stresses the importance of financial discipline: “All of the above will go to waste if you do not practice financial discipline. Markets change and cycles are becoming more unpredictable. When times are good, stash the cash to be insulated when times are tough.”
Schedule a call here to learn more about this or visit our website here!
Tabi Connect External Portal makes it easier for your customers to access your rates, while also automating additional costs and margins.
Designed to cater to your customers who seek to retrieve your rates seamlessly, without the need for emails or phone inquiries.
Enhance accessibility to your rates for customers, while also ensuring automated inclusion of additional costs and margins. The external portal provides:
Real-Time Access to Quotes
Shippers can provide brokers with rapid quotes. Decision-making is accelerated, and more competitive pricing is made possible.
Effectiveness and Time Savings
Brokers save time when the quoting process is automated. Brokers can concentrate on other crucial duties by not having to physically contact shippers to request pricing.
Enhanced Precision
Errors that can occur from manual data entering are reduced with automated quotes. This results in fewer errors and more precise pricing.
Enhanced Transparency
Shippers and brokers have same access to pricing data. By doing this, the parties’ confidence is increased and transparency is encouraged.
Scalability
Brokers can handle more quote requests thanks to the API without having to work as hard. Brokers are able to expand their businesses more effectively as a result.
Integration and Personalization
The API can be tailored to meet particular company needs and linked with currently in place systems. This is user-friendly and flexible.
Improved Communication
Better connections and more efficient communication are fostered by having direct access to shippers via the API. Better conditions and more service may result from this.
Analytics and Data Insights
The platform offers insightful data and analytics. This facilitates trend identification, operational optimization, and decision-making for brokers.
Competitive Advantage
Brokers gain a competitive advantage in the market by having access to reliable, real-time quotes. It enables them to provide their customers with better deals.
Cost Savings
The expenses connected with manual quoting procedures are decreased via automation. This enhances cost-effectiveness overall.
Schedule a call here to learn more about this or visit our website here!
The Tabi Connect Pilot Program offers brokers and carriers a 30-day free trial on over 60 + different platforms.
Tabi Connect is offering a special 30-day pilot program for brokers and carriers on over 60 + different platforms. During this time, we will waive DPD costs so you can see the benefits before you buy.
Pilot Program Details
You can run a 30-day pilot with multiple shippers across different platforms. Thanks to our partnerships with e2open and Blue Yonder, the main API cost is waived. This allows you to test their dynamic API rating and ensure you get a return on investment (ROI) before making a long-term commitment.
Financial Benefits
We offer a special pricing plan where you only pay per shipper connection. This makes it easier for shippers to start using the DPD service and helps more people adopt it.
Key Features
Join Us
Try our pilot program to see how Tabi Connect can improve your business. It’s a risk-free way to test our platform and see the benefits for yourself.
Sign up today and start your 30-day pilot program with Tabi Connect!
Schedule a call here to learn more about this or visit our website here!