Learn how support tickets are handled at Tabi Connect to keep your operations smooth and efficient, from initial contact to resolution.
At Tabi Connect, we take customer support seriously because we know it’s important to keep everything running smoothly. Here’s a straightforward look at how we handle support issues.
When You Have a Problem
If something goes wrong, you start by sending us an email with the details. If you’re used to our system, you might use our ticketing system instead, which helps us keep track of all the issues.
First Steps to Fixing the Issue
Our service desk checks out your issue first. If it’s something technical, they send it up to a team that knows more about the problem.
Getting the Right People on It
For big problems, our expert developers, like Adriana and Stacey, step in to figure out what’s wrong and how to fix it. They really know their stuff and help sort things out fast.
How We Sort and Fix Problems
We put every problem into categories:
How Long It Takes to Fix Things
We try to fix things quickly:
Keeping Things Running Well
We handle between 24 to 50 tickets each day, with most problems solved in about 34 hours on average. We work hard to fix things fast to keep your business moving without trouble.
Always Getting Better
Every time we help someone, we learn a bit more about how to do things better. We keep track of everything so we can keep improving and make sure our system works well for everyone.
Our Promise
We’re here to make sure your experience is good and that problems get fixed fast. Thanks for choosing Tabi Connect for your business.
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Freight Brokerage Strategy: A step-by-step guide to success and growth for every freight brokerage business
Strategic planning is a fundamental element of a successful freight brokerage business. It involves setting clear goals, developing effective strategies, and outlining specific tactics. Creating a strategic plan tailored to the freight brokerage industry is more straightforward than it may seem, as long as you follow some key steps. In this blog, we’ll provide a step-by-step guide to creating a strategic plan to set your freight brokerage up for long-term success.
Step 1: Define Your Freight Brokerage Mission and Vision
The first step in creating a strategic plan for your freight brokerage is to define your mission and vision. Your mission statement should articulate what your brokerage does, who it serves, and how it operates. Scott Hadley, VP of Partnerships at Tabi Connect, emphasizes the importance of this clarity, stating, “As a leader, be honest with yourself and employees through your mission and vision statements. For example, if you state community involvement is a core purpose but do nothing to help better the community, it can have a very negative impact when the company carries that expectation but fails to deliver.” Your vision statement, in contrast, should describe where you aim to position your brokerage in the future. These statements provide the foundation for your strategic plan and guide your decision-making process.
Mission: Define the core purpose of your freight brokerage. Why does it exist? What value does it bring to shippers and carriers?
Vision: Envision where you want your freight brokerage to be in the future. What are your long-term goals and aspirations in the logistics industry?
Step 2: Conduct a SWOT Analysis
The next step is to conduct a SWOT analysis specific to your freight brokerage. This entails identifying your brokerage’s strengths, weaknesses, opportunities, and threats in the logistics market. By doing so, you’ll gain a better understanding of your brokerage’s current position and pinpoint areas for improvement.
Strengths: Recognize what your brokerage excels at and what differentiates it from the competition.
Weaknesses: Identify areas where your brokerage needs improvement.
Opportunities: Explore external factors that can be leveraged for growth and success in the freight brokerage sector.
Threats: Identify external challenges and potential obstacles to your brokerage’s success.
Step 3: Set Freight Brokerage Goals and Objectives
Using your mission, vision, and SWOT analysis as a foundation, you can now set specific goals and objectives for your freight brokerage. It’s crucial to ensure your goals are SMART (Specific, Measurable, Achievable, Relevant, and Time-bound). This ensures that they are realistic and attainable.
SMART goals provide a framework for setting clear and achievable objectives. Each element has its significance:
Step 4: Develop Freight Brokerage Strategies and Tactics
Now that your goals and objectives are in place, you can develop strategies and tactics to achieve them. Strategies are broad, long-term approaches that guide decision-making, while tactics are specific, short-term actions that implement your strategies. Scott Hadley advises, “When crafting your strategies and tactics, you must make sure to take internal and external context into account. Strategies and tactics that are not aligned with your company’s systems, skills, and abilities and not willing to invest in those areas to achieve them, or too short-sighted to current market conditions and not taking into account what is coming, you will do more harm than good and set the business up for frustrations, growth stalls, and potential failure.” Here are some examples of strategies and tactics:
Tactic: Create a carrier retention program, offering incentives and benefits to loyal carriers.
Tactic: Establish a direct line of communication with preferred carriers to secure capacity during peak demand periods.
Tactic: Conduct regular feedback sessions with carriers to improve working relationships and address any concerns.
Tactic: Conduct a comprehensive review of internal processes and identify bottlenecks.
Tactic: Implement Lean Six Sigma principles to eliminate waste and optimize operations.
Tactic: Train staff in time management and organizational skills to enhance productivity.
Step 5: Create a Freight Brokerage Action Plan
The final step in creating a strategic plan for your freight brokerage is to create an action plan. This plan outlines the steps required to implement your tactics and achieve your goals. It should include task timelines, deadlines, and responsibilities.
Conclusion:
By following these five steps, outlined with insights from Scott Hadley, our VP of Partnerships, you can create a tailored strategic plan for your freight brokerage, setting it up for long-term success in the competitive logistics industry. Regularly review and update your plan to ensure its relevance and practicality. With a well-crafted strategic plan, your freight brokerage can easily rise to new heights and achieve its goals in the dynamic world of logistics.
As a final piece of advice, Scott Hadley stresses the importance of financial discipline: “All of the above will go to waste if you do not practice financial discipline. Markets change and cycles are becoming more unpredictable. When times are good, stash the cash to be insulated when times are tough.”
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Here’s why we are different from the rest and the best choice for businesses looking to simplify freight management with Tabi Connect.
Why Tabi Connect Stands Out in Freight Rate Quoting:
In the fast-paced world of freight, having a technology partner that not only understands the nuances of the industry but also innovates to meet its demands is crucial. Here’s why Tabi Connect is different from the rest and the preferred choice for businesses looking to streamline their freight operations.
1. Unmatched Omnichannel Processing and Shipper Integration Capabilities
Tabi Connect is unique in its ability to handle all rate requests, regardless of the format. Whether through API, RPA, external and internal portals, or email, our platform ensures that no freight opportunity is missed, meeting shippers and users where and how they operate.
2. Quick and Continuous Monitoring
Our platform-based service includes 24/7 monitoring without requiring your oversight, allowing you to focus on other critical aspects of your business.
3. Faster GTM
We deploy our solutions faster than any competitor, with an average setup time of just four weeks.
4. Simplified User Experience
Our platform boasts an intuitive user interface that requires no technical knowledge to navigate. You can easily operate our system from your mobile phone, making it accessible wherever you are.
5. Comprehensive Service on One Platform
While some competitors might offer piecemeal solutions, Tabi Connect provides a comprehensive service. We manage API integrations, RPA, and email communications—all on a single platform. This integration simplifies your workflow and reduces the need to juggle multiple tools.
6. Exclusive Discounts through Strategic Partnerships and Platform Bundles
We are the only provider in the industry that secures exclusive discounts for our clients through strategic partnerships. By choosing Tabi Connect, you gain access to savings across all three of our partner networks, including bundling the partner’s products in one single contract, enabling you to access your shippers’ freight requests much faster.
7. Flexible and Cost-Effective Solutions
Our competitors often offer rigid, one-size-fits-all solutions. In contrast, Tabi Connect offers flexible pricing and services tailored to your needs. Whether you need to automate processes for one shipper or multiple, our platform adapts to your business scale without unnecessary costs.
8. Low-Code/No-Code vs. High Maintenance Tools
Our tool was designed with fast delivery in mind. While our competitor’s tools require significant IT overhead on our client’s end, our tool is built to be managed by your regular, day-to-day users instead of sophisticated and expensive developers. This approach allows our clients to achieve ROI faster while maintaining high customization levels, allowing them to make essential changes on the fly. It is the perfect match between flexibility and speed.
9. Committed to Your Success
At Tabi Connect, we don’t just provide tools; we ensure they work for you. We are heavily focused on delivering a high return on investment. Our approach is proactive – from rapid deployment, to not charging you until 30 days post-implementation – to ensure you see benefits quickly and effectively.
In a market filled with providers who handle only parts of the process, Tabi Connect stands out by offering a holistic, omnichannel, efficient, and user-friendly solution. Our technology removes the complexity of freight automation so you can focus on what you do best – moving freight and growing your business.
Ready to experience the Tabi Connect difference? Contact us today, and let’s get started on revolutionizing your freight operations.
Tabi Connect can streamline your operations and scale up your business efficiency.
If you are curious, or even skeptical, here is a self-guided product tour of our platform. If you want to see the UI and a couple of the features, there’s no need for a prior conversation. https://app.storylane.io/share/bhfb3si2nugl
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Check out the Tabi Connect Platform Tour in a quick interactive video. Where you will be able to see our features, analytics, and much more.
We’ve created an interactive video to guide you through the Tabi Connect platform, offering a comprehensive tour of our key features. This video showcases everything from the detailed settings and parameters you can customize to meet your specific needs, to the user-friendly portals and powerful analytics tools that enhance your operational efficiency. Along the way, you’ll also discover the various functionalities that make our platform both versatile and easy to use.
In addition to the core features, the video highlights how Tabi Connect integrates different aspects of logistics management into a seamless experience, improving your workflow and decision-making capabilities. Whether you’re looking to optimize shipping routes, manage rates, or analyze performance data, this video will provide you with a clear understanding of how our platform can support your business goals.
If you’re ready to dive deeper into what Tabi Connect can offer and see how our platform can transform your operations, click here to watch our video. Join us on this informative journey and see for yourself how Tabi Connect can make a difference in your business.
Watch the full platform tour, here!
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Check out the Tabi Connect’s Cycle! Learn how shipper posts, rate engines, reposts, and dashboards all work together smoothly.
Join us for a comprehensive look into the Tabi Connect experience. Witness firsthand how the entire system, from shipper posts to rate engines, reposts, and interactive dashboards, seamlessly works together to streamline operations. We’ve crafted a simple, engaging video to demonstrate just how efficiently Tabi Connect can work for you. This video breaks down complex processes into easy-to-understand segments, ensuring that everyone can see the benefits of using our system. Don’t miss out on this opportunity to enhance your understanding of our tools. Click here to watch our informative video and see how everything comes together in Tabi Connect!
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In recent years, the security of our digital world has become a primary concern for us all. With the rise of online threats that aim to steal or compromise information, the need for robust cybersecurity measures has never been more critical.
One of our first steps toward enhancing security was to focus on protecting our customers’ information through data encryption. Encryption is like turning your data into a secret code that only someone with the key can read, ensuring that your information stays private and secure.
Additionally, recognizing the importance of continuous improvement in security, we teamed up with AWS, a leading cloud services provider. This partnership has been instrumental in strengthening our defenses and enhancing our ability to monitor potential threats. With tools such as GuardDuty and CloudWatch, we’re equipped to detect, track and respond to all security risks. These tools help us keep an eye on our system around the clock, making sure that only safe and stable traffic flows through our network.
However, cybersecurity isn’t just about the technology we use; it’s also about the people behind it. That’s why we’re committed to ensuring that only authorized individuals have access to specific data or the ability to perform certain tasks. We regularly update our access policies and adhere to best practices in managing roles and permissions. This human aspect of security is crucial in creating a comprehensive defense strategy that protects against both external and internal threats.
In conclusion, our commitment to cybersecurity is unwavering. From encrypting data to collaborating with AWS, utilizing cutting-edge monitoring tools and meticulously managing access permissions, we’re dedicated to safeguarding customer information and ensuring the integrity of our services. In this digital age, cybersecurity is not just a technical necessity, but a fundamental aspect of trust between us and our customers.
You can learn more about Tabi Connect here or you can also take a closer look to our website!