Learn how support tickets are handled at Tabi Connect to keep your operations smooth and efficient, from initial contact to resolution.
At Tabi Connect, we take customer support seriously because we know it’s important to keep everything running smoothly. Here’s a straightforward look at how we handle support issues.
When You Have a Problem
If something goes wrong, you start by sending us an email with the details. If you’re used to our system, you might use our ticketing system instead, which helps us keep track of all the issues.
First Steps to Fixing the Issue
Our service desk checks out your issue first. If it’s something technical, they send it up to a team that knows more about the problem.
Getting the Right People on It
For big problems, our expert developers, like Adriana and Stacey, step in to figure out what’s wrong and how to fix it. They really know their stuff and help sort things out fast.
How We Sort and Fix Problems
We put every problem into categories:
- Small bugs go straight to our backend team.
- Big issues, like when our bots stop working right, get fast-tracked by our top support people.
How Long It Takes to Fix Things
We try to fix things quickly:
- Really big issues: Within 24 hours
- Big issues: Within 72 hours
- Medium issues: Within 120 hours
- Small issues: Within 160 hours Our help desk is always on, 24/7, so we’re here whenever you need us.
Keeping Things Running Well
We handle between 24 to 50 tickets each day, with most problems solved in about 34 hours on average. We work hard to fix things fast to keep your business moving without trouble.
Always Getting Better
Every time we help someone, we learn a bit more about how to do things better. We keep track of everything so we can keep improving and make sure our system works well for everyone.
Our Promise
We’re here to make sure your experience is good and that problems get fixed fast. Thanks for choosing Tabi Connect for your business.
Schedule a call here to learn more about this or visit our website here!