Challenges
MODE Global is a leading logistics and transportation company and the parent company to Avenger Logistics, MODE Transportation, and SUNTECKtts. With more than 30 years of experience in the industry, we specialize in providing innovative freight brokerage solutions and have built a customers. Our latest venture is a digital freight brokerage platform designed to streamline the process of connecting carriers with freight opportunities, leveraging cutting-edge Before partnering with Tabi Connect, one of our primary challenges was the consistency with which we wanted to handle freight spot quoting. The manual process was time-consuming, leading to delays and an opportunity to reduce our cost to serve. Additionally, the lack of real-time data and automation hindered our ability to quickly respond to market demands and optimize our operations.
Before Tabi Connect
Performance
Prior to using Tabi Connect, our performance in spot quoting was respectable, but we knew there was opportunity to improve. Due to the auction style nature of some of our customers' load boards, we faced headwinds in providing timely and competitive quotes on high volumes that required dedicated headcount. This impacted our ability to secure new business and provide further density in the lanes we knew we had secured capacity. The manual nature of the process also on administrative tasks rather than focusing on strategic growth initiatives.
Objectives
Automate the spot quoting process, to reduce manual effort and errors.
Improve response times for customer inquiries, to enhance customer satisfaction.
Increase the accuracy and competitiveness of our quotes, to secure more business.
Free up our team to focus on strategic initiatives rather than administrative tasks.
generate quotes by 50%, increasing the accuracy of quotes, and improving our quote-to-win ratio.
The primary issue that led us to seek out Tabi quoting process. This affected our operations by causing delays in quote generation, reducing our responsiveness to customer inquiries and, ultimately, impacting our productivity and growth. We needed a solution that could automate this process, provide real-time data, and enable us to deliver accurate and competitive quotes quickly.
What led you to seek out Tabi Connect.
Integrating Tabi Connect into our company was a structured and collaborative process. We began with an in-depth needs assessment to ensure the The Tabi Connect team provided comprehensive training and support, guiding us through each step of the integration. Our team found the platform intuitive and user-friendly, which facilitated a the platform, training our staff, and conducting pilot tests to ensure everything functioned as expected.
Onboarding
Process
Integrating Tabi Connect
Tabi Partnership
It took our team approximately 4-6 weeks to become fully regular training sessions and received ongoing support from the Tabi Connect team. One example of effective utilization is our ability to generate accurate and enabled us to handle a higher volume of quotes while still maintaining the quality of service our customer partners have come to expect of us.
Since adopting Tabi Connect, we have noticed several • : Reduced the time taken to generate quotes by more than 50%.
• : Improved the accuracy of our quotes, leading to an increase in our quote-to-win ratio.
• : Our team can now handle a higher volume of quotes, allowing us to focus on strategic growth initiatives.
• Sales: Increased our sales due to improved quote-to-win ratios.
• : Doubled the volume of quotes our team can handle without additional resources.
• Cost Savings: Reduced administrative costs, due to automation of the quoting process.
Results
A standout moment was when we were able use quote data captured by the platform to convert several spot shipments into contract freight by proactively illustrating to the customer the opportunity to convert based on the amount they had been putting on the spot board. Separately, we intermodal network well and were able to convert the shipment to contracted rail lanes.
and more accurately. This has led to enhanced customer satisfaction as we can now respond to inquiries promptly and competitively. Additionally, the increase in quote accuracy and speed has positively impacted our revenue, contributing to our overall growth and success.
Conclusions
Overall, our company has greatly benefited from using Tabi Connect. The platform has significantly improved our operational efficiency, allowing us to generate quotes faster satisfaction as we can now respond to inquiries promoptly and competitively. Additionally, the increase in quote accuracy and speed has positively impacted our revenue, contributing to our overall growth and success.
Yes, we would highly recommend Tabi Connect to other companies facing similar challenges. The platform has proven to be a game-changer for our business, providing the competitive market. The support and training provided by the Tabi Connect team have been exceptional, ensuring a smooth and successful integration.
Our experience with Tabi Connect has been overwhelmingly positive. The platform has exceeded our expectations, and the ongoing support from the Tabi Connect team has been invaluable. We look forward to continuing our partnership and exploring new ways to leverage the platform for further growth and success.
Experience with Tabi Connect
Would You Recommend Tabi Connect.